Return Policy

Α. Returns of Products due to wrong delivery. 

In all cases in which other products, by type or quantity are delivered than the ones sold or a property that was previously concluded in writing with the Company is missing, Customer shall return the products for control and detection of the error. In this case, the product’s return costs to the company as well as the forwarding costs to the Customer shall be borne by the Company if the shipping method proposed by the company is selected. 

Β. Returns of defective products. 

In case a manufacturing defect of the product is discovered, the product to be replaced should be returned together with all accompanying documents of the product (e.g. Dispatch Note, Retail Receipt, etc.) and its complete packaging. If the defect is found by the Company, the product is repaired, or replaced, otherwise the transaction will be canceled if the product cannot be repaired in a reasonable period and no other product of corresponding or better characteristics or equivalent can be found by the Company for the replacement. In case of cancellation of the transaction, the return of the initial purchase money shall be made in the same way as the initial payment of the Customer to the Company. 

In particular, in the event of payment by credit card debit, the Company will be required to notify the issuing Bank of the cancelation of the transaction and the Bank will then carry out any operation any action provided for under the agreement entered into with the customer, without further liability of the Company. Following this notification, the Company bears no responsibility for the time and manner of execution of the reversal, which is regulated by the Bank's procedures. In case of cash on delivery, the amount of the refund will be credited to a bank account indicated in writing by the Customer to the Company. 

In the event that the products are returned damaged or defective, the Company has the right to claim compensation from the Customer, the amount of which will be determined based on the condition of the products and to proceed, immediately and unilaterally, to a partial offsetting against the Customer's claim. 

1. Return of non-defective products - Right of unreasoned withdrawal by the customer.

Customer shall have the right to withdraw from the purchase contract within a period of fourteen (14) calendar days from the date of delivery of the products, and specifically, when several products are included on the same order of delivery, from the date of delivery of the last product, and when there is an obligation to deliver products at regular intervals, from the date of delivery of the first product. Withdrawal shall be made under the following conditions: 

• Such withdrawal may be unreasoned and free of charge and, if the item has been delivered, the customer must return the product precisely in the same condition in which it was received, without having opened the package for sanitary reasons, with all its components, accompanying forms and packaging in perfect condition. Return of the item is accepted only if the buyer has first paid any amount incurred by the Company in order to send the item to the buyer as well as the shipping costs for returning the item. 

• The withdrawal declaration shall be made in writing and/or electronically and the Company is obliged to send confirmation of receipt of the withdrawal declaration upon its service to it. 

• Following the withdrawal declaration, the Company must pay the price received no later than fourteen (14) days after the receipt of the products. 

• Reimbursement to the Customer will be made using the same means as the initial collection. In particular, in the case of payment by credit card, reimbursement will be made as follows: if the purchase price has already been paid to the Company by the Bank by the date of withdrawal and reimbursement of the item, the Company must inform the Bank of the transaction cancelation and the Bank will proceed to any action provided for under the agreement entered into with the Customer. Following this notification, the Company bears no further responsibility for the time and manner of execution of the reversal. 

• The Customer must indemnify the Company if it has made other use than what is required to establish the nature, characteristics and functioning of the goods during the period up to the declaration of withdrawal. The establishment of the nature, characteristics and functioning of the goods should be based on the information provided on the outer packaging of each product as well as the additional information granted by the Company and, in any case, without opening the packaging of products and without making any use of the good. In case the packaging has been opened and / or the product has been used, withdrawal shall not be possible under these provisions. 

• In the event that the products are returned damaged or defective, the Company has the right to claim compensation from the Customer, the amount of which will be determined based on the condition of the products and to proceed, immediately and unilaterally, to a partial offsetting against the Customer's claim. 

Exemptions from withdrawal: 

No withdrawal is allowed for products which are not suitable to be returned, for health or sanitary reasons (e.g. mattresses, pillows, etc.) if they have been unsealed after delivery.